Frequently Asked Questions
What case management services does Amarna CMS provide?
We offer comprehensive support including medical appointment coordination, resource navigation, Medicaid eligibility assistance, and direct advocacy for pregnant women to ensure a healthy pregnancy journey.
How do I know if I qualify for your support?
Our services are specifically designed for pregnant women who are currently enrolled in or eligible for Medicaid. You can contact us directly or use our online referral form to start the eligibility verification process.
Is there a cost for Amarna CMS services?
No, our case management services are provided at no direct cost to eligible participants. We work within the Medicaid framework to provide these essential support systems for our community members.
Can I upload my documents directly to the platform?
Yes, we offer a secure Document Upload section where you can safely submit medical records, proof of eligibility, and other necessary paperwork to your case manager.
Is my information kept confidential?
Absolutely. We follow strict HIPAA guidelines and privacy protocols to ensure that all your personal and medical information is handled with the highest level of security and discretion.
How can I contact my case manager?
You can reach us through our secure messaging portal or by calling our support line during business hours. We strive to return all inquiries within 24 hours.
How long does the enrollment process take?
The initial review and eligibility check typically take 24hrs.. Once approved, you will be assigned a dedicated case manager who will reach out immediately to schedule your first consultation.
What should I prepare for my first visit or call?
Please have your Medicaid ID card, a list of current medications, contact information for your doctors, and any medical records you have. We also recommend writing down a list of questions you want to discuss with your case manager.